Order Management Systems (OMS) — E-commerce, Payments, Fulfillment Unify cart → checkout → warehouse → delivery → returns with secure, observable orchestration. We design and implement Order Management Systems (OMS) that unify e-commerce, payments, inventory, and fulfillment. From cart → checkout → warehouse → delivery → returns/RMA, we orchestrate every step with reliability, security, and observability. Our OMS foundations support multi-warehouse stock, 3PL/WMS connectors, and easy extensions for promotions, subscriptions, and omnichannel experiences.
START AN OMS PROJECT View Certifications Key Benefits Reliable Payments: Idempotency, retries, reconciliation
Inventory Accuracy: Multi-warehouse ATS/ATP
Faster Fulfillment: Pick/pack/ship with rate shopping
Lower Support Load: Self-service RMAs & CS tools
Live Visibility: SLAs and exceptions in dashboards
What We Build Unified Order Lifecycle: quotes, orders, invoices, refunds, exchanges, RMAs. Inventory & Availability: real-time stock, reservations, safety buffers, backorder rules. Payments: multi-gateway routing, auth/capture/void/refund, settlement exports. Fulfillment: pick/pack/ship, carrier labels, rate shopping, delivery confirmations. Customer Service Tools: order search, partial refunds, appeasements, re-shipments. Reporting: revenue, AOV, fulfillment SLAs, returns reasons, chargeback trends Architecture & Integrations APIs & Webhooks: REST/GraphQL, idempotency, retries/backoff, event sourcing for order updates. E-commerce Fronts: web & mobile storefronts, headless carts, checkout adapters. Back-Office Systems: ERP/CRM, tax engines, gateways, WMS/3PL, email/SMS providers. Data Pipelines: exports/imports, CDC, streaming to analytics and data lakes. Payments, Tax & Fraud Gateways: auth/capture timing, partial captures, split tenders, tokenization. Tax: real-time tax calculation, nexus rules, exemptions, audit-friendly logs. Fraud Controls: risk scores, velocity checks, AVS/CVV, 3-D Secure, rules-based holds. Reconciliation: settlement files, payout reconciliation, chargeback workflows. Returns & Service (RMA) Self-Service RMAs: reason codes, photos, eligibility rules, pre-auth logic. Reverse Logistics: return labels, disposition, restocking, exchanges/credits. CS Tools: override flows with audit trails and SLA timers. Security & Compliance Protect Payments & PII: encryption, vault tokens, scoped roles (RBAC/ABAC), audit logs. Controls: CSP/HSTS/SRI, mTLS where required, signed artifacts & SBOMs in CI/CD. Compliance Alignment: PCI, TX-RAMP, and applicable privacy expectations. Observability & Operations Dashboards: order volume, payment success, fulfillment SLA, RMA rate, exceptions. Alerts: backlog growth, retry/DLQ depth, risk holds, carrier/API rate limits. Runbooks: replay/reprice flows, re-shipment, bulk refund scripts, data fixes. Delivery Approach (CI/CD) Discovery & Mapping — product, pricing, tax, inventory, and shipping rules Integration Contracts — gateways, tax, WMS/3PL, messaging, analytics Build & Hardening — order orchestration, webhooks, idempotency, retries QA & Performance — E2E flows (split shipments, partial refunds), peak-load tests Launch & Iterate — settlement reconciliation, SLA dashboards, promo/seasonal readiness FAQs Q: How do you prevent double charges or duplicate orders?
Q: Can you support subscriptions and split shipments?
Q: How do you handle tax compliance across states?
Q: What about peak seasons and flash sales?
Ready to Modernize Your OMS? Contact Us 
