CHIRP CENTER

Chirp Center is a unified communications hub that lets teams draft once and deliver everywhere—text (SMS/MMS), email, web chat, and social—without credential bottlenecks. Replace scattered phones and shared passwords with a shared inbox, approvals, roles, and analytics, so marketing, outreach, safety, and support teams can collaborate, send confidently, and see one conversation history across channels.

Who It’s For (Public + Private)

• Public agencies & higher ed: emergency alerts, campus safety, constituent updates, enrollment & event comms.
• Enterprises & midsize businesses: product launches, promotions, customer care, business continuity.
• Healthcare & nonprofits: appointment reminders, volunteer drives, donor outreach (consent controls).
• Property & field services: resident notices, maintenance updates, on-site coordination.

What Teams Get (Plain-English Benefits)

• Omnichannel in one place — Send SMS/MMS, email, web chat, and social from a single console.
• Two-way & targeted — 1:1, lists, and smart segments; personalize by location, program, role, or tags.
• No credential roadblocks — Shared team inbox with assignments, SLAs, internal notes, approvals.
• Faster campaigns — Templates, scheduling, A/B tests, and content library speed reviews.
• Measurable outcomes — Delivery, clicks, replies, and team performance in one analytics dashboard.
• Built-in trust — Opt-in/opt-out, 10DLC/toll-free/short code options, SPF/DKIM/DMARC, and audit trails.

Core Modules

Shared Inbox & Collaboration Unified view of email, SMS/MMS, web chat, and social DMs. Assignments, SLAs, internal notes, collision detection (no double replies).

Assignments, SLAs, internal notes, collision detection (no double replies).

Text Messaging (SMS/MMS) One-to-one or bulk; images/video; link tracking; short code/toll-free/10DLC options. Opt-in flows and preference centers to respect consent.

Email Campaigns Templates, personalization fields, A/B testing, send windows, inbox-friendly best practices (SPF/DKIM/DMARC).

Social & Web Chat Schedule posts; reply to comments/DMs; branded web chat with live handoff; conversation history preserved.

Automation & Approvals Scenario templates (e.g., outage, weather, event, product launch), multi-step approvals, and auto-routing.

Audiences & Segmentation Lists, tags, attributes (role, campus/site, department); CSV import; suppression lists.

Analytics & Reporting Sends, delivery, clicks, replies, sentiment/keywords; team performance & SLA tracking; exports to BI.

Integrations Microsoft 365/Google Workspace, Salesforce/HubSpot, ServiceNow/Zendesk, social channels, data lakes/BI.

Security & Compliance (Plain-English)

• Consent & compliance: opt-in/opt-out logs, TCPA, CAN-SPAM, preference centers.
• Access control: SSO, roles, and audit trails for message history and approvals.
• Accessibility: WCAG/VPAT accommodations for digital content.
• Public-sector ready: TX-RAMP/HECVAT documentation available on request.

FAQ

Check out Chirp Center or Request a Demo Now!